the spring tex

Refund, Exchange, and Return Policy:

  • Customer satisfaction is always our topmost priority. In case you receive a product you are not 100% satisfied with, you can return the product and get an exchange, replacement, or refund. For exchange and replacement, a delivery charge applies. 
  • For returns and exchanges, no refunds or adjustments will be made for any original delivery charges.
  • However, if the replacement is needed because of an error from our end, we will be paying the delivery charge to take the parcel back and send you the replacement. 
  • Refund is only available in cases where there are reasons behind that are strong enough. 
  • To request a return/exchange of an item, please inform us within 10 hours from the date you received it. Exchanges are subject to product availability. 
  • The receipt is a must for an exchange/refund. Any product that you want to return/exchange must be in the same condition you received it and in the original packaging. 
  • SPRING TEX will accept the return or exchange of items that are in new condition, unworn, unaltered, and free of damages by the customer. If not, we reserve the full right to refuse the exchange/refund. 
  • You cannot exchange an order more than one time.
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